The AGIR AI Helpdesk is now fully integrated across the platform, ready to support users in obtaining fast and effective answers. Whether on the dashboard or any other page of the application, you can resolve doubts and access information quickly, intuitively, and efficiently.

And the best part: at this stage, AGIR AI is available completely free of charge, giving you the opportunity to freely explore the full potential of this advanced technology.

Explore below all the features that the AGIR AI Helpdesk has to offer.

Key features

• Answers all questions about AGIR - get immediate clarifications without having to wait for support.

• Redirects to Knowledge Base articles - whenever necessary, the assistant suggests documentation to deepen your understanding.

• Memory with context - stores conversation history to improve response quality and maintain dialogue continuity.

Personalized experience

Isolate the chat

The chat can be isolated in a separate window to follow the user through all steps.

Maximize the chat

You can maximize the chat to make reading easier.

Save or delete conversations

When closing the chat, the conversation is saved to resume later. It will be deleted according to the system settings (explained below).

To manually clear the chat, click the three dots at the top of the chat and select Clear chat.

Automatically clear chat

If automatic clearing is enabled, the chat will clear itself every X days. You can set the frequency of automatic chat clearing (After 1 day / 7 days / 15 days / 30 days / never save conversations).

To configure automatic clearing, go to Settings > Advanced Settings > AI Config, and set how often conversations are deleted or choose to never save a conversation.

Chat settings

In settings, you can personalize the experience: change the font size and choose the color of the user’s name in the chat.

To return to the chat, click the arrow at the top left. To reset to default settings, click at the top right.

All changes are saved automatically.

 ATTENTION 

• If you have already activated AGIR AI, no new activation is needed, but you will need to request a system update.
• If AGIR AI is not yet active for you, you can request activation through our ticketing system.
• AGIR AI may occasionally make mistakes. If this happens, please provide feedback so we can continue improving this service.

Related articles

To configure your AGIR AI and choose your assistant (Thomas or Sophia), see the article:
Choose Your AGIR AI Assistant: Thomas or Sophia