Privacy Policy

Privacy Policy

This Privacy Statement describes the ways in which we, IQA, Lda, collect, hold and use information about individual persons who use this software application (End-Users). BY USING THIS SOFTWARE, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT IQA MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION, WITHOUT PRIOR NOTIFICATION. However, we will always handle your Personal Information in accordance with the Privacy Policy that was in effect at the time of collection. It is our intention to post changes to our privacy policy on this page so that you are fully informed concerning the types of information we are gathering, how we use it, and under what circumstances it may be disclosed. Our Privacy Policy is located on our software and is also available on any page where Personal Data are requested. At such data collection points, further explanation may be provided, where appropriate, as to the purposes for which the data will be used.

1. Pledge on privacy

The term “Personal Data“ as used in this Privacy Policy refers to information such as your name, birth date, e-mail address, mailing address, telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Privacy Policy. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.
The next sections explain how and when we collect Personal Data from you.
 

This Privacy Policy applies to the website located at iqa.pt or myagir.com ( "Website") and the "Service", as defined in the User License Agreement, and may include the AGIR Application, Wisibi Application, AGIR Add-in for Office, and any Subscription-specific customizations developed for you by IQA, Lda.

2. Processing Personal Information

We are the data processors and not the data controllers of the information on our Software for purposes of the EU Directive on Data Protection (Directive). Our clients are the “controllers” of that data and are responsible for compliance with the Directive. IQA’s clients are responsible for complying with the Directive and relevant data protection legislation in the relevant European member state before sending personal information to our Software for processing. We work with our Clients to help them provide notice to their End-Users concerning the purpose for which personal information is collected.

We do not own, control or direct the use of the information stored or processed on our Software, and in fact we are largely unaware of what information is being stored on our Software and only access such information as reasonably necessary to provide the Service(s) (including to respond to support requests), as otherwise authorized by our Clients or as required by law.

It shall be our Client’s responsibility to inform the End-Users about and obtain necessary consent for any personal information that is collected through our client’s use of the Service(s). As the processors of personal information on behalf of our client’s, we follow their instructions with respect to the information they control to the extent consistent with the functionality of our Service(s). In doing so, we implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, personal information.

 For clients hosted on our servers (Software as a Service) we store and process data, including personal information, in data centers located in the European Economic Area (“EEA”) and possibly in other countries through third parties that we use to operate and manage the Service(s). When you access or use our Software or the Service(s), or otherwise provide information to us, you are consenting, on behalf of you or End-Users, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the EEA and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

3. Intended use of Personal Data

We may collect the following personal information from you within this software application/service:

• Contact Information, such as name, email address, mailing address, or phone number;
• Information about your business, such as company name, job-title, department.

We may collect the following personal information from you when you use our Service(s):

• Contact Information, such as name, email address, mailing address, IP address, geographic location, or phone number;
• Unique Identifiers, such as username, account number or password;
• Name and e-mail address when you provide feedback from the Service(s)

We may use the personal information collected from within this software application or when you use the Service(s) to:

• Provide you with the Service(s).
• Send you communication from the Service(s).
• Assess the needs of your business to determine or suggest suitable products.
• Send you requested product or service information
• Respond to customer service requests
• Administer your account
• Respond to your questions and concerns

When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided.
 

4. Non-disclosure of Personal Data

We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Privacy Policy. We may disclose your Personal Data to other IQA affiliates worldwide that agree to treat it in accordance with this Privacy Policy. Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this software, data management or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell your Personal Information to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Privacy Policy.

Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.
 

5. Right of access, correction, and objection

Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law.
We do not own, control or direct the use of the information stored or processed on our platform so if you need to complaint, correct, delete or object to the processing of your Personal Data, you need to contact your Data Protection Officer. If you contact us directly, please note that we will forward your request to your Data Protection Officer.
 From a technical point of view, we will always provide transparent solutions that allow the end-user to manage his / her personal information, correct, delete or report incidents related with Personal Data.

6. Retention of Personal Information

We retain Personal Data we process for as long as an Account is active or as needed to provide the Service(s). If you wish to terminate your Account or request that we no longer use Your Data, please contact your Data Protection Officer. We will retain Your Data as necessary to comply with our clients or legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements.
 For clients hosted in our servers (Software as a Service), in any event, following the termination of Your Account either by You or Us or if You do not subscribe to a Service Plan or expiry of Your free trial, Your Data will be retained for a period of 30 days (“Data Retention Period“) from such termination or expiry of free trial within which You may contact Us to export Your Data. Beyond this Data Retention Period, We reserve the right to delete all Your Data in the normal course of operation. Your Data cannot be recovered once it is deleted.

7. Security and confidentiality

We will maintain all reasonable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data. These safeguards will include encryption of Your Data in transmission (using SSL or similar technologies) according to internal security policies and procedures.
 When the software/service(s) is installed in infrastructure under direct client’s management (on premises) the Client will be responsible for the physical and technical safeguards needed to ensure security, confidentiality and integrity of Your Data.

8. “Cookies“ and internet tags

We may collect and process information about your use of this software, such as the pages you visit, the website you came from, and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregated statistics about individuals using our Software for internal, market research purposes. In doing this, we may install “cookies“ that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A “cookie“ is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a “cookie“, this will enable you to decide if you want to accept it or not. If you do not want us to install cookies, please inform your Data Protection Officer. We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this Section.

9. Google Analytics

We use Google Analytics to rationalize our portfolio of Software by (i) optimizing traffic to and between corporate websites, and (ii) integrating and optimizing web pages where appropriate. “Google Analytics” is a service offered by Google Inc. “Google” that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales. Google Analytics uses “cookies” stored on your computer to help analyze how users use our Software.
The information generated by the cookies about your use of our Software, including your IP address, will be anonymized by use of the appropriate settings (“_anonymizelp()” function or equivalent) and transmitted to Google servers in the United States. For more information on how IP anonymization works please see https://support.google.com/analytics/answer/2763052

On behalf of us, Google will use the information generated by the cookies for the purpose of evaluating the use of our website, compiling reports on website activity providing us with these reports for analytical purposes.

Google may transfer this information to third parties in case of a statutory obligation or if a third party processes data on behalf of Google. Under no circumstances, Google will combine or associate your IP address with other data stored at Google.

You may prevent or stop the installation and storage of cookies by you browser settings by downloading and installing the free Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout?hl=pt-BR. We inform you that in such case you will not be able to wholly use all functions of our website.

By using our Software you consent to the processing of any personal data Google will collect on you in the way and for the purpose as described above.
 

10. Links to other sites

This Privacy Policy applies only to this Software, and not to Software owned by third parties. We may provide links to other websites which we believe may be of interest to our Clients. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one.
 

11. Social Media Features

Our software may include social media features, such as the Facebook “Like” button, the “Share This” button, or interactive mini-programs. Where we have your consent, these features may collect your IP address, and which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

12. Public Forums

Our software may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request the removal of your personal information from our blog or community forum, contact us at security@iqa.pt.
 

13. Communications from the Websites

We may use your email address to send our newsletters. If you no longer wish to receive these communications, you can opt-out by following the instructions contained in the emails you receive or by contacting us at security@iqa.pt.
 We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt out of communications that are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.
 

14. Amendments

Amendments to this Policy will be posted to this Software and will be effective when posted. If we make any material changes, we will notify you by means of a notice on this Software prior to the change becoming effective. You should frequently visit this Policy to check for amendments. Your continued use of this software or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue the use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.

15. Legal Disclosure

We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.
In the event IQA goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and personal data will likely be among the assets transferred. You will be notified via email and via prominent notice on our software of any such change in ownership or control.

16. Contact us

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please email us at security@iqa.pt.