How to submit a ticket?

Sending requests through our ticket system is reserved only for users with an account on our Helpdesk Portal.

Accounts on our Portal are created by IQA at the request of our customers. Each customer can have up to three accounts to use our ticket system.

If you don't have an account, skip to the end of this tutorial to find out how to proceed.

 TIP  Our Helpdesk Portal has a Learning Center, where we provide dozens of tutorials and articles on the most varied features of AGIR. This link is public, so anyone (with our without an account) can access our Portal and consult these tutorials.

I already have an account, how can I submit a ticket?

If you already have an account, follow the steps below to learn how to submit a ticket: 

1. Log in to our Helpdesk Portal.

2. Fill in the fields with your email address and the password chosen for your account. At the end, click Login. If you don't remember your data, click on Forgot your Password? to perform the recovery.

3. Now that you're already logged in, click on Submit a ticket.

4. Fill out the form, attach/paste it directly into the message images and, at the end, click Submit.

5. You can check the tickets created/opened by you or members of your team by accessing the Tickets option, as shown in the image below. If you would like to have access to your colleagues' tickets, please create a ticket and ask us to enable this option.

6. When a response is sent to you, you will receive notifications via email. Open the notification and submit your response after clicking on the link to access and respond to your ticket on the Portal. Never send responses via email, as they will not be received.

 TIP  On our Helpdesk Portal, you have at your disposal a ton of articles/tutorials about AGIR. To try to find an answer to your questions, feel free to search for articles using the Portal's search bar.

If you don't have an account

To create tickets in our Helpdesk Portal, you must have an account. If you don't have one, please sign up using the support and customer service form available at the footer of our website.

After creating an account (which will be our responsibility), you will receive an account activation email. You must activate your account by clicking on the link, as shown in the image below so that the account-creating process is completed and you can create tickets on our Helpdesk Portal.

 ATTENTION   Our Helpdesk service sends email notifications that alert you for new responses or notes added to your ticket. These notifications are for informative purposes only, so replies sent to the sender's email address will not be received. Answer your ticket always directly in the Helpdesk Portal.